| Company | Value | Change | %Change |
|---|
The accolade is the highest recognition under ACI’s customer experience program.
Adani Group Chairman Gautam Adani expressed his gratitude and pride, saying, “There is no greater manifestation of business success than a company’s ability to serve its customers. This guiding principle drives every effort at Adani Airports.”
There is no greater manifestation of business success than a company’s ability to serve its customers. Every moment, it is this guiding principle that I urge all members of Adani Airports to dedicate their hours to. And there can be no greater feeling of gratitude than to have… pic.twitter.com/Xha2zXovkX
— Gautam Adani (@gautam_adani) January 8, 2025
Adani emphasised the significance of this achievement, adding, “Not only are we the first airport in India but also only the third in the world to achieve this milestone. This recognition is a testament to the unwavering dedication of our team at CSMIA and Adani Airports Holdings Ltd (AAHL).”
He further pledged to uphold the highest standards of service for passengers, stating, “It is my promise on behalf of AAHL to keep serving all our passengers who walk through our airports. Thank you, my passengers, and thank you, my colleagues at AAHL.”
The Level 5 accreditation is awarded based on rigorous evaluation criteria, including customer feedback, service quality, and airport operations. With this milestone, CSMIA sets a benchmark for Indian airports.
ALSO READ: Delhi-bound Air India flight makes emergency landing in Bengaluru after engine failure mid-air
