Lawsuit says employee at upscale SF restaurant attacked a customer

Outside view of Rooh on Tuesday, April 18, 2017, in San Francisco, Calif.

Outside view of Rooh on Tuesday, April 18, 2017, in San Francisco, Calif.

Liz Hafalia/The San Francisco Chronicle via Getty Images

A San Francisco resident filed a lawsuit on Feb. 9 alleging that an employee at Rooh, a Michelin Guide-recognized Indian restaurant near Oracle Park, physically attacked her after inquiring about why a discount was not applied to her meal. 

The customer, Taci Madison, alleged in the lawsuit filed to the San Francisco Superior Court that on Feb. 16, 2022, a manager at Rooh referred to as “John Doe” became verbally abusive towards her after she asked why her “customary discount” was not applied to her receipt. As Madison attempted to leave the restaurant premises, the manager allegedly suddenly physically attacked and assaulted her, according to the lawsuit. As a result, she experienced physical and psychological damage as well as medical bills, the lawsuit alleged.

Madison is suing both the restaurant Rooh and the unnamed employee for assault, battery, intentional infliction of emotional distress, negligence, and negligent hiring for damages exceeding $35,000. The restaurant knew or should have known that the employee was “incompetent and unfit” and that he created a risk to others, said the lawsuit. The San Francisco Superior Court has scheduled a case management conference between the two parties for July 10. 

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SFGATE could not reach Madison’s attorney, Rooh or Rooh’s attorney for comment in time for publication. 

Rooh first opened in 2017, eliciting positive reviews with its modern, upscale Indian menu. The restaurant’s ownership, Good Times Restaurant Group, has been on a Bay Area expansion tear as of late, with the recent openings of Pippal in Emeryville and Alora on the San Francisco waterfront. They are slated to open a third new restaurant, Fitoor in San Jose, soon. 

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