The disruption, which began around 10 am, coincided with the Tatkal ticket booking window, leaving many passengers unable to secure reservations. Downdetector, a platform that tracks online service disruptions, reported widespread issues, with approximately 50% of website users unable to access the platform. Additionally, 40% of app users reported functionality problems, while 10% faced errors specifically related to ticket booking.
Passengers reported difficulties such as login failures, errors while searching for train schedules or fares, and incomplete transactions. Many expressed frustration over the timing of the outage, as it directly impacted their ability to book Tatkal tickets.
In a notification on its website, IRCTC attributed the downtime to maintenance activity.
IRCTC’s total income rose to ₹1,123 crore in the September quarter, a 8.1% increase from ₹1,039 crore in Q2 FY24. Net profit increased by 4.5% to ₹307.8 crore, up from ₹294.7 crore in the same period last year. Operating revenue surged by 7.2%, reaching ₹1,064 crore compared to ₹992.4 crore a year earlier. EBITDA rose marginally by 1.7% year-on-year to ₹372.79 crore, with the EBITDA margin slipping slightly by 190 basis points to 35% from 36.9% in the previous year.
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