Microsoft is investigating a second outage affecting Microsoft Teams users across North and South America in the last three days.
Affected customers again report having connectivity issues and experiencing delays when sending and receiving messages in mobile and desktop Teams clients.
“We’re investigating an issue in which users may be unable to access Microsoft Teams or features within North America, Canada, and Brazil,” Microsoft said via the company’s official Microsoft 365 status account on X.
Teams users affected by these ongoing issues can find more information in an incident report tagged as TM710900 in the Microsoft 365 admin center.
“Some users may be unable to access Microsoft Teams or some features,” the company says in the incident report.
“This Service Health post is in response to some external customer reports and will be updated with further details as we confirm the service’s operational health.”
Microsoft has yet to update its service health page for the Teams consumer service, which says, “Everything is up and running.”
On Friday, Redmond attributed a widespread outage affecting customers across North America, Europe, the Middle East, and Africa regions to an undisclosed networking issue impacting a portion of database infrastructure used by multiple APIs.
Just as today, customers reported experiencing login and server connection issues, desktop and mobile Teams apps frozen on loading screens, and various message delivery problems.
While Microsoft addressed the issue behind the Friday outage within roughly 12 hours since it was acknowledged, customers were still reporting experiencing problems including delays in receiving messages and Teams clients crashing.
This is a developing story …
