A $10K gift card snafu nearly cost family a Disney World trip

Weird But True


They want to get their Minnie‘s worth.

A family’s long-anticipated trip to Disney World nearly ended before it began — as a ludicrous mixup left them temporarily unable to use the $10,000 in gift cards they’d designated for the vacation.

“Do I have a story for you! PLEASE HELP!” Illinois native Andrea Coston, 41, wrote in the caption of a viral video this week detailing her problematic pilgrimage to the Most Magical Place on Earth.

The social worker said her elderly parents had planned to visit the House of Mouse in 2020 — but shelved the trip due to the COVID-19 pandemic. They finally rescheduled for this Christmas, per Coston, who noted that 16 people were set to go.

To save money, the Midwesterner’s mom and dad bought $10,000 in gift cards from Sam’s Club to use on tickets and restaurant meals. Except they were Disney+ gift cards.

“Do I have a story for you! PLEASE HELP!” Andrea Coston wrote in the caption of a viral video this week detailing her problematic pilgrimage to Disney World. Andie Coston/TikTok

“Yup. We have 10K of Disney Plus Streaming services,” a mortified Coston wrote in text over the 38-second clip that’s attracted 2.4 million views. “That’s over 70 years of Disney+.”

The Post reached out to reps for Disney+ and Disney World for comment.

The devastated TikToker implored the commentariat for help converting the Disney+ gift cards to Disney World gift cards before tickets to the Orlando amusement park sold out.

“We leave in six days and the parks are selling out of tickets because it’s Christmas,” lamented the desperate Coston. “My mom is distraught, dad frustrated, and the kids worried we won’t get into Disney.”

Coston realized her parents mistakenly bought $10,000 worth of Disney+ gift cards, not Disney World gift cards. Andie Coston/Instagram

Many critics in the now-disabled comments sections were incredulous over such a seemingly avoidable mistake.

However, in a follow-up video, Coston explained that her parents are 78 and unfamiliar with the differences between Disney+ and Disney World.

Coston said that the rest of the fam didn’t catch wise to the snafu, as they were “looking at the back of the cards with the numbers” and not the front with the Disney+ designation.

She also expressed disbelief over how her parents were allowed to buy “that many cards in streaming services” in the first place.

“Yup. We have 10K of Disney Plus Streaming services,” a mortified Coston wrote in text over the 38-second clip that’s attracted 2.4 million views. “That’s over 70 years of Disney+.” Kaspars Grinvalds – stock.adobe.com

Thankfully, the Disney drama has a happy ending: In a video update posted Monday, Coston shared that Disney contacted her parents to say it was transferring the $10,000 of Disney streaming services to the equivalent amount in Disney parks gift cards.

“I’m glad that this is resolved,” gushed the grateful gal. “I really hope this doesn’t happen to other people.”

She also suggested that Disney+ change its gift card design so people can more easily differentiate it from its Disney World counterpart.

In a video update posted Monday, Coston shared that Disney contacted her parents to say it was transferring the $10,000 of Disney streaming services to the equivalent amount in Disney parks gift cards. REUTERS

Unfortunately, these kinds of gift card mistakes are fairly common, financial expert Michael Ryan told Newsweek.

To avoid calamity, he advises double-checking the product’s fine print, as well as the terms and conditions, before purchasing.

If an issue arises, Ryan said contacting customer service is the first and best option.

He noted that customers can also recoup the majority of their losses by re-selling their gift cards via third-party platforms, such as eBay and Facebook Marketplace.




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